Changing The Customer Experience Narrative | The Story of Telling

Either as a service provider or a merchant, there are always ways to improve the customer experience. And this is not necessarily something that will cost money or require an excessive time investment. Simply putting yourself in the shoes of your potential client or customer can allow you see your own practices in a new light. The author describes how her husband, a doctor, modified his approach to seeing patients to drastically improve their experience.

Changing The Customer Experience Narrative | The Story of Telling